Every business is different, every school unique, and every event presents its own challenges, that's why we at

NTC offer bespoke support packages, tailored specifically to the needs of your enterprise.

Delivered by our experienced and qualified staff our services can take care of all your day-to-day support requirements as well as dealing with special events. These include:

  • Internet and connectivity

  • Hardware and software

  • Installation, configuration and removal

  • Safety and security

  • Monitoring and offsite backup

  • Business training and support

Our tailored support services allow a business to choose the level of support they require from our basic Remote Tier 1 package which includes online and remote support when needed to our Scheduled Tier 3 package which includes 24\7 network monitoring and on call engineers. All plans are priced per user, per month.

Choose Your Plan

Remote Tier 1

£15.00

Per User, Per Month

Structured support for small organisations

  • Unlimited Remote Support

  • 5 hours of telephone support

  • 4 hour response time

  • 24 working hour resolution target

  • Assigned Account Manager

  • Monitoring & Asset Inventory

  • Disposal of old IT equipment

  • Report of Known Problem Patterns

  • 100 GB offsite backup facility

  • Plus a range of 'bolt on' options

Onsite Tier 1

£30.00

Per User, Per Month

Structured onsite support and management

  • Unlimited Remote Support

  • 5 hours of telephone support

  • 4 hours scheduled onsite support

  • 4 hour response time

  • 24 working hour resolution target

  • Assigned Account Manager

  • Monitoring & Asset Inventory

  • Disposal of old IT equipment

  • Report of Known Problem Patterns

  • 100 GB offsite backup facility

  • Plus a range of 'bolt on' options

Scheduled Tier 1

£55.00

Per User, Per Month

The ultimate in IT support

services

  • Unlimited Remote Support

  • 5 hours of telephone support

  • 8 hours scheduled onsite support

  • 4 hour response time

  • 24 working hour resolution target

  • Assigned Account Manager

  • Monitoring & Asset Inventory

  • Disposal of old IT equipment

  • Report of Known Problem Patterns

  • 100 GB offsite backup facility

  • Plus a range of 'bolt on' options

Remote Tier 2

£30.00

Per User, Per Month

Structured support for small organisations

  • Unlimited Remote Support

  • 10 hours of telephone support

  • 10 % discount on call out charges

  • 1 hour response time

  • 12 working hour resolution target

  • Assigned account manager

  • Monitoring & asset inventory

  • Disposal of old IT equipment

  • Reporting on problem patterns

  • 250GB offsite backup facility

  • 100 GB cloud backup facility

  • Long term technology strategic plan

  • Rolling renewal programme

  • Discounted annual PAT testing

  • Assigned engineer

  • Discounted Installation of new user equipment

  • Plus a range of 'bolt on' options

Onsite Tier 2

£45.00

Per User, Per Month

Structured onsite support and management

  • Unlimited Remote Support

  • 10 hours of telephone support

  • 8 hours scheduled onsite support

  • 10 % discount on call out charges

  • 1 hour response time

  • 12 working hour resolution target

  • Assigned account manager

  • Monitoring & asset inventory

  • Disposal of old IT equipment

  • Reporting on problem patterns

  • 250GB offsite backup facility

  • 100 GB cloud backup facility

  • Long term technology strategic plan

  • Rolling renewal programme

  • Discounted annual PAT testing

  • Assigned engineer

  • Discounted Installation of new user equipment

  • Plus a range of 'bolt on' options

Scheduled Tier 2

£75.00

Per User, Per Month

The ultimate in IT support

services

  • Unlimited Remote Support

  • 10 hours of telephone support

  • 16 hours scheduled onsite support

  • 10 % discount on call out charges

  • 1 hour response time

  • 12 working hour resolution target

  • Assigned account manager

  • Monitoring & asset inventory

  • Disposal of old IT equipment

  • Reporting on problem patterns

  • 250GB offsite backup facility

  • 100 GB cloud backup facility

  • Long term technology strategic plan

  • Rolling renewal programme

  • Discounted annual PAT testing

  • Assigned engineer

  • Discounted Installation of new user equipment

  • Plus a range of 'bolt on' options

Remote Tier 3

£50.00

Per User, Per Month

Structured support for small organisations

  • Unlimited remote support

  • Unlimited telephone support

  • Discounted scheduled onsite support

  • 25% discount on call out charges

  • 30 minute response time

  • 4 working hour resolution target

  • Assigned account manager

  • Monitoring & asset Inventory

  • Disposal of old IT equipment

  • Reporting on  problem patterns

  • 500GB offsite backup facility

  • 250 GB cloud backup facility 

  • Long term technology strategic plan

  • Rolling Renewal programme

  • Free annual PAT Testing of equipment 

  • Assigned engineer

  • Free Installation of new user equipment

  • Licensing and warranty management

  • Out of hours business critical support

  • 24/7 Network Monitoring/alert response

  • Additional third party support

  • Discounts on other NTC services

  • Discounts on IT Equipment

Onsite Tier 3

£60.00

Per User, Per Month

Structured onsite support and management

  • Unlimited remote support

  • Unlimited telephone support

  • 16 hours scheduled onsite support

  • Discounted scheduled onsite support

  • 25% discount on call out charges

  • 30 minute response time

  • 4 working hour resolution target

  • Assigned account manager

  • Monitoring & asset Inventory

  • Disposal of old IT equipment

  • Reporting on  problem patterns

  • 500GB offsite backup facility

  • 250 GB cloud backup facility 

  • Long term technology strategic plan

  • Rolling Renewal programme

  • Free annual PAT Testing of equipment 

  • Assigned engineer

  • Free Installation of new user equipment

  • Licensing and warranty management

  • Out of hours business critical support

  • 24/7 Network Monitoring/alert response

  • Additional third party support

  • Discounts on other NTC services

  • Discounts on IT Equipment

Scheduled Tier 3

£105.00

Per User, Per Month

The ultimate in IT support

services

  • Unlimited remote support

  • Unlimited telephone support

  • 32 hours scheduled onsite support

  • Discounted scheduled onsite support

  • 25% discount on call out charges

  • 30 minute response time

  • 4 working hour resolution target

  • Assigned account manager

  • Monitoring & asset Inventory

  • Disposal of old IT equipment

  • Reporting on  problem patterns

  • 500GB offsite backup facility

  • 250 GB cloud backup facility 

  • Long term technology strategic plan

  • Rolling Renewal programme

  • Free annual PAT Testing of equipment 

  • Assigned engineer

  • Free Installation of new user equipment

  • Licensing and warranty management

  • Out of hours business critical support

  • 24/7 Network Monitoring/alert response

  • Additional third party support

  • Discounts on other NTC services

  • Discounts on IT Equipment

IT Support

Does your business need something more?
Contact our sales team who will be happy to discuss a bespoke support package, tailored to the unique needs of your business.

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